Shipping & Policies

 

Shipping

All US orders ship for a flat rate of $5 (excluding AK and HI - please contact me if you are shipping to one of these states). Orders usually ship the next business day, but please allow up to 5 business days for your package to be dispatched. All shipments will be insured against damage during transit. For expedited shipping, please contact me; in all likelihood I can make sure your order gets to you quickly.

If you are in Los Angeles and would prefer to pick up your order from me in Mid-City, enter the code ILOVELA at checkout; you won't be charged for shipping and I will contact you to make arrangements. 

International Shipping

I cannot currently process international orders via the checkout system on this site. Contact me if you are outside of the USA and would like to make a purchase. Please be aware of a few things: Shipping is probably going to be fairly costly due to the weight of ceramic pieces and the need for protective packaging. Any additional fees due upon delivery (taxes, customs, etc.) will be the recipient’s responsibility. There will be no refunds or exchange credit issued for pieces that are damaged during transit to locations outside of the USA. I will do my absolute best to package your order with care (and thus far all of the packages I have sent outside of the US have arrived safely and unbroken) but I cannot assume responsibility for damage that occurs to items shipped internationally, so order at your own risk. To get a shipping quote, send me your address and let me know which piece(s) you want and I will have a quote for you as soon as possible. 

Returns

All sales are final. I'm happy to answer any questions you may have or send additional photos if you have questions about an item. Each piece is handmade and as such may have subtle imperfections (as compared to items that are mass produced), and no two will be exactly alike. I take care to accurately represent colors in my photographs, but since every computer is configured differently colors may differ slightly from what you see on your screen. If your order arrives damaged or broken, please contact me within 48 hours of receipt and provide pictures of both the broken item(s) and the condition of the packaging when you received your shipment. I am not responsible for lost or stolen packages; contact the shipping carrier to resolve.